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Terms of Service & Privacy Policy

  1. Terms of Service

Last Updated: February 2026

Welcome to Capital Limousine. By accessing our website (capitallimodc.com) or booking our services, you agree to comply with the following terms and conditions.

1.1 Reservations and Payments

  • Advance Payment: Full payment is required in advance to confirm and complete any booking.
  • Hourly Service Requirements: A minimum of 3 hours is required for standard vehicles and 4 hours for van services. Hourly reservations require a 4-hour advance deposit.
  • Long-Distance Travel: Rates for long-distance trips are calculated based on mileage, duration, date, and time of service.
  • Last-Minute Requests: Availability for last-minute bookings is not guaranteed. We will make every effort to accommodate requests, but service is subject to vehicle and chauffeur availability.
  • After-Hours Surcharge: Services scheduled between 11:00 PM and 5:00 AM incur a 20% price increase.
  • Gratuity: A 20% chauffeur gratuity will be added to the final fare upon successful completion of the service.

1.2 Cancellation Policy

  • Standard Cancellation: Cancellations made at least 24 hours in advance are free of charge.
  • Late Cancellation Fee: Cancellations made within 24 hours of the service will incur a $50 fee.
  • No-Refund Window: No refunds will be issued for cancellations notified with less than 1 hour’s notice.

1.3 Airport Transfers & Wait Times

  • Flight Tracking: We monitor flight numbers to adjust for delays and avoid unnecessary charges.
  • Grace Periods:
    • General Pickups: A 15-minute grace period is provided. Thereafter, a fee of $1 per minute applies for the following 15 minutes. Beyond 30 minutes, a full additional hour of service will be charged.
    • Airport Pickups: A 30-minute grace period is granted after flight arrival. After this period, a fee of $1 per minute will be applied.
  • Meet & Greet: Available for an additional fee of $35.

1.4 Conduct and Safety (Disclaimer)

Capital Limousine DC LLC reserves the right to terminate any reservation immediately, without refund, if the chauffeur deems a client’s behavior unruly, threatening, abusive, or unsafe. Prohibited Activities:

  • Physical or verbal abuse toward the chauffeur.
  • Possession or use of illegal substances.
  • Smoking or vaping of any kind inside the vehicle.
  • Exceeding the vehicle’s maximum passenger capacity. In such events, service will end at the nearest safe location, and the full fare will be charged.

  1. Privacy Policy

2.1 Information Collection

We collect information through our contact form (name, email, and message) to address inquiries regarding our services and availability.

2.2 Third-Party Booking Platform (Moovs)

Our reservation system is powered by Moovs via an iFrame integration. When you book a service, your personal and payment data are processed directly by Moovs. Consequently, the handling of your data for reservations is subject to Moovs’ Privacy Policy and Terms of Use.

2.3 Use of Data

Capital Limousine uses your information solely to:

  • Provide and manage requested transportation services.
  • Respond to inquiries submitted via our contact form.
  • Ensure safety and compliance with our operational terms.

2.4 Contact Information

For legal inquiries, please contact: admin@capitallimodc.com For reservation updates, please contact: booking@capitallimodc.com Address: Alexandria, VA, United States.